CareMatch Coach - Newbury

Job Introduction

Are you interested in becoming part of something innovative and exciting within the Care Industry? Then choose CareMatch and become a Coach!

CareMatch is transforming the care industry to ensure that Care Receivers experience the best care journey possible. Carer Members are put in charge of the care they deliver, working in a way that’s right for them. We are community-driven and CareMatch brings a wealth of experience to change the care industry.

The Coach will be responsible for developing, maintaining & promoting quality care in new and developing communities. They will support the Carer Members, Care Receivers, their families and Advocates in the areas of the business outlined below. They will work towards a set of shared values and goals determined by all community members. They may be involved in refresher and induction training if qualified to do so.

Main Responsibility

• To assist/mentorCarer Members as required by current legislation.
• To work with all Carer Members to ensure that they have training required to deliver safe and quality care.
• To liaise and assist the Area Mentor with the establishment of new communities.
• To ensure all members are familiar with the APP/platform and its use.
• To act as a Brand Ambassador and help the Area Mentor to promote the service.
• Work within your designated communities and with the Membership Experience Team to grow hours and onboard carers.
• Work closely with the Membership Experience Team to onboard new Carer Members. build hours of care.
• To monitor quality and act as a facilitator for Care Receivers and their Advocates.
• To deal professionally and promptly at all times with Care Hub members and Community carers. To enable teams to adhere to all policies and procedures whilst completing care calls. 

Assisting with new and/or developing Communities tasks

As part of your role you will be expected to continually Risk Assess all aspects of care delivery within the service, coach all Carer Members and Care Receivers on the benefits and application of app/Platform and to mentor and advise Carer Members of best practice.

You will be monitoring Carer Members’ delivery to ensure that they understand their duty to attend, where required, any Care Receiver review meetings, general meetings and supervisions (member and LA meetings).

You will be in contact with Care Receivers and their Advocates and be a point of contact to assist with queries and challenges they may experience.

You will also be expected to act as an ambassador for CareMatch operating professionally, responsibly and reliably at all times.

General Care Duties and other Responsibilities

• You will be required to have a flexible approach to your role -  You may be required to cover periods of sickness, holidays and training and to assist with covering calls which may sometimes be outside your availability. 
• To facilitate quality Risk Assessments and Care Plans in line with Care Receiver requirements.
• To facilitate the changeover of Live-in carers for your area and the induction of care staff when required.
• To assess the feedback that Carer Members receive.
• Adhere to all requirements set by CareMatch standards.
• Health & Safety.

The Ideal Candidate

• a positive “can do” attitude
• previous care experience
• experience of managing and motivating a team
• proven ability to lead and mentor individuals to ensure they perform to the best of their ability
• excellent communication skills, with the ability to engage with a wide range of stakeholders
• excellent administrative, IT & organisational skills
• proven ability to build strong relationships
• the ability to be a ‘self- starter’, working both independently and as part of a team

Package Description

• Excellent package and benefits available
• Self employed basis
• Commission based on hours delivered by community
• Rate: £16 per hour plus £2.16 per call, raising the minimum rate to £18.16 per hour of care delivered

About the Company

If you want to be part of a national care organisation with a vision to change the culture of care, this exciting opportunity could be for you! CareMatch is committed to ensuring that Care Receivers experience the best care journey possible, and that Carer Members are put in charge of the care they deliver, with greater independence. You will be part of a community focused on making sure that everyone can live their best day every day. 

With our wealth of care industry experience, CareMatch aims to deliver quality care by bringing together the traditional method of care delivery and embracing the age of digital technology. We are a fast growing tech based company, with the aim of transforming the Care Industry through the use of an end to end care matching app, which will assist with the delivery of care in local communities. 

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